Terms and Conditions
- Machli Baba is owned by and all trademark and copyright of the name.
- You agree to the below mentioned terms and conditions of the website
- "Machli Baba", as you register with us placing an order to buy fish.
- This site collects private information to share regular new launches, informing on benefits & product updates. It is not lent to third parties for any consideration whatsoever.
- When you register yourself, you agree to give verifiable and accurate information and details about yourself.
- No information is lent to any third party for any consideration or reasons whatsoever.
- Under the cyber Law of India, you shall NOT use this website for posting Obscene, abusive or intrusive content.
- Via this website, it is illegal to harass any business partner, consumer or individual.
- All pictures on the website are for illustration alone & actual product may differ. In rare case, pricing may vary without prior notice due to foresaid genuine reasons.
- Under return policy; the value of return/replacement has to be equal to the amount of the order placed.
- No compensation/claim will be taken under-considered.
- The design of the website & Terms and Conditions can change without prior notice.
- Machli Baba has no control or rights, on the third-party websites appearing on its site. Machli Baba shall not be held liable for any damages arising from the activities of third-party sites or the interactions of its clients with these sites.
- We operate under the Indian Cyber Law guidelines. Any dispute regarding the website or business can be settled only in the jurisdiction of the city of Bhopal.
The website may be temporarily unavailable, at any point
of time due to required maintenance/
bandwidth/interface/upgradation/interruptions or other disruptions/reasons.
- www.machlibaba.com shall not be liable to the act of any
user/member/third party exercising their right to
modify/withdraw/discontinue any or all of the contents/information/software/products/
features/services & support published on the website.
- Company may Requisite information such as:
- Your personal information Like; Name, Contact address/phone number/WhatsApp contact and email address. Information (financial), basically the mode details that will be involved against the purchase of products from the company, like credit/debit card number and other information.
- The company may also collect information about you if you:
- Create an account - then your username, password, your city of birth, your birthday and mobile phone number for Loyalty & Rewards On Purchase of Products at our stores or through our programs or otherwise-What/Where you buy & How frequently you buy & rewards you earn.
- For conducting a survey/to interact with you.
- Also in, for various other ways like; Receiving information on your likings and interests and demographic information.
- ONLINE PAYMENT
- Process of refund will be initiated within 48hrs and shall be credited back to the customer within 5-7 working days depending on the issuing bank policy.
- COD-CASH ON DELIVERY
- We will transfer "refunds" into the customer's credit account as "store credit", that shall be adjusted in the future subsequent orders.
- Cancellations will be considered only 1 hour before it’s out for delivery. We have ‘a-no-questions-asked’ return policy.
- We accept returns or cancellations 1 hour prior to the delivery time selected by you.
- We have ‘a-no-questions-asked’ return policy.
- Despite, if you find the product with quality issue or damaged, kindly immediately report to the delivery staff, & it shall be replaced at the earliest on the next delivery time or day.
- Claims thereafter shall not be entertained.
- Once the Product is out for delivery, it cannot be cancelled or modified.
- Any claims thereafter would not be entertained.
- In case of any queries or concerns, or for giving us feedback, please feel free to contact our customer support on 9993844410 or email us on firstname.lastname@example.org
FAQ's Frequently Asked Question
Referring to the Periphery of Delivery in the city limits of Bhopal
- When does Machli Baba deliver?
- Delivery time: 10 AM to 1 PM and 5 PM to 9 PM or at the convenience of Machli Baba, if at all we have agreed or confirmed in written.
- Is there a minimum order value for delivery?
- The Delivery is absolutely free. There is no minimum order value for delivery.
- Where do you get your fish from?
- We are experts in fresh product procurement & thus have an association with the best of vendors in the city. We do have our SOP (Standard Operation Procedures) and accordingly follow quality checks before advancing delivery.
- How do you weigh the fish?
- Raw (Whole) Fish Order: The weight of the fish on delivery may be little lesser than that of what weighted during order due to eviscerated fish & other cleaning processes. Cut/Piece/Curry/Ready to Use Fish Order: The weight of the fish at the time of the order remains unchanged at the time of delivery for we add on extra fish to match the weight loss during evisceration of the fish.
- How do your prices compare with the market?
- We have a good flow of orders & for this reason, we get competing prices from our vendors and we try to shift these benefits to our customers and so our pricings are competitive. Of course, time is money & ordering with a premium fish delivery service with us saves you time. You relax while we procure the best quality fish, process it and deliver at your doorstep which is ready to use.
- Can we place orders seven days a week?
- Yes, we are open seven days a week.
- Can we place orders in advance?
- Yes, you can. Call us on + 91 9993844410
- Do you do bulk delivery?
- For bulk delivery of fish weighing more than 10 kgs, we will need an advance order of 24 hours. Depends upon the availability of the particular product.
- How do I order?
- To place an orders you need to visit our website machlibaba.com or download our App from google play store, in the name of Machli Baba and decide on your choice of fish to order. We shall deliver it to your doorstep. Do provide your authentic address so we may process the order. Delivery shall be processed post verification of phone no. and address of delivery.
- In case if the delivery boy is not able to get proper response from your side for said reasons like- Door Locked/unavailable at home, redelivery charges will be applied. Orders shall be confirmed via SMS on the registered mobile number.
- Products once delivered are non-returnable and customers are expected to pay for the deliveries with cash, agreed while placing the order.
- How do I pay for the order?
- We are offering cash on delivery and all online payment gateway options.
- What is your return/replacement policy?
- Our return policy is subject to conditions like If Despite our strict quality check, the fish delivered turns out to be stale. In such an instance, there must be a noted/informed raised complaint within two hours of recorded delivery. We shall replace it or return the money minus the delivery charges subject to genuine case and on the discretion of the selling entity.
- In what kind of package do you deliver fish?
- Our priority is to serve you quality products for which we hygienically pack and place the fish in the icebox to ensure its freshness lasts.
- How can I contact you if I need to?
- How can I reach you? Email us on email@example.com with your views or comments and we shall be delighted to answer.
- What is the process of delivery of Machli Baba?
- Once you place the order online, the product passes through a quality check process and is then, cleaned, washed and packed by our fish specialist on quality and process. We have a team of determined trained and experienced staff. After this, the product is pushed with a notification on your cellphone/email registred for delivery at your doorstep.
- In case of any changes in delivery schedule/quantity, you are notified beforehand.
- What if, at the time of delivery I'm not at home?
- The product is pushed with notification on your cellphone/email registered for delivery at your doorstep. On reaching, our delivery expert will try to reach out to you, in case of your unavailability at point of delivery, we will reschedule the order accordingly post your confirmation.
- Is it possible to change my order request once placed?
- Yes, you can always change your order or reschedule your bucket list. Though only prior to its dispatch from our station. The product is pushed with a notification on your cellphone/email registered for delivery at your doorstep. Post this notification no modification is accepted in the order that you made.
- Can I place an order online and pick up my order from your store which is nearest to me?
- Oh, we wish to, however currently, we do not offer this facility.
- What if products ordered by me are out of stock?
- In a rare case, where products ordered by you are out of stock, We will cancel the product and refund the money.
- What is your policy for delay in delivery?
- No, in such an event of a delay, our team will keep you updated on the status of delivery.
- Are there any hidden charges I should know about?
- No, we have no hidden policy. The price listed on the product page is all that you pay.
- No Octroi/Sales-tax/hidden charges.
- Our philosophy is simple - What you see is what you pay for!
- How safe it is for me, to use my credit/debit card with Machli Baba?
- Yes, it's safe on machlibaba.com. A recent directive from RBI makes online shopping safer, it is mandatory to have an additional passcode verified by VISA (VBV) or MSC (Master Secure Code).
- This code has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers.
- How do I know the payment status?
- It is very simple. You enter your, "My Order Section", and view the Payment Status of your order.
- Do you provide invoice on ordering?
- Of course. You will always receive an invoice on delivery of the product. Also, you can enter your "My Order Section" to view the invoice for the order.
- How does COD (Cash-On-Delivery) work?
- We understand the plight of the people who find it difficult to make an online payment. To make it simple for you we do offer COD facility. Place your order with us, and we will collect the payment at the time of Delivery from you.
- What credit cards do you accept on Card on Delivery?
- No, Currently not.
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